Question 1

Do I need a GST number to buy on ReCart?

Accepted Answer

For business purchases, yes — we invoice against your GSTIN so you can claim input credit. The number is verified once at onboarding and reused on every order. Individual homeowners can buy without a GSTIN. The invoice is issued to your name and address, and the applicable GST is included in the price shown.

Question 2

Is the price I see the final delivered price?

Accepted Answer

Yes. Every listing shows the delivered price to your pin code, with the GST component stated separately at checkout. Freight is included unless the listing says otherwise, which happens only for oversized structure consignments. Prices are held for 72 hours from the moment you generate a quotation. After that the quotation refreshes to current rates.

Question 3

Can I get a quotation before I order?

Accepted Answer

Add the material to your cart and request a quotation. You receive a PDF on your letterhead within minutes, valid for 72 hours, which you can forward to your customer as-is.

Question 4

What is the minimum order value?

Accepted Answer

There is no minimum for standard catalogue items. Container and pallet pricing unlocks at defined volumes per category, shown on the listing. For project allocations above ₹25 lakh, a specialist is assigned to your account and pricing is quoted against the full bill of material rather than line by line.

Question 5

What payment methods do you accept?

Accepted Answer

NEFT and RTGS, UPI including AutoPay for recurring milestones, and eNACH for scheduled releases. Cards are accepted up to ₹2 lakh per transaction. Cash on delivery is not available on any order.

Question 6

Can I pay in milestones?

Accepted Answer

On project orders, yes. The order is split into dated releases, each with its own invoice. Funds for a release are held and paid out on dispatch confirmation, so neither side is exposed. For commercial and EPC accounts we also support escrow-style milestone payments released against photo-verified site progress.

Question 7

Do you offer credit or financing?

Accepted Answer

Working-capital lines are available to verified buyers through our lending partners, typically 30 to 60 days on approved limits. Underwriting uses your GST filings and, with your consent, an account-aggregator pull — no physical paperwork. Approval usually takes two working days for a first application.

Question 8

How long does delivery take?

Accepted Answer

Catalogue stock ships within 24 to 48 hours of payment and reaches most metros in two to four days. Non-metro pin codes typically add a day. Made-to-order items such as DCR TOPCon modules run on manufacturer lead times, currently five to seven weeks, shown on the listing before you order.

Question 9

Can I schedule deliveries to match my site programme?

Accepted Answer

Yes. Split one order into dated releases that mirror your construction schedule. Any release can be rescheduled up to 48 hours before dispatch at no cost. Each release ships with its own e-way bill, packing list and serial manifest.

Question 10

What if material arrives damaged or short?

Accepted Answer

Report it within 48 hours of receipt with photographs of the packaging and the affected items. Replacement or credit is issued within three working days once verified. Please photograph pallets before unloading — it makes claims with the carrier considerably faster.

Question 11

Who honours the product warranty?

Accepted Answer

The manufacturer, exactly as it would if you bought direct. We hold the serial numbers, invoice and install photographs against your order, which is what a claim usually stalls on. Standard terms are 12 years product and 27 years performance on modules, 5 to 10 years on inverters, and 5 to 8 years on LFP storage.

Question 12

What is the asset passport?

Accepted Answer

A permanent record for each installation: bill of materials, serial numbers, geotagged install photographs, warranty and AMC terms, and every service visit. It transfers with the asset when a property changes hands. Warranty claims are made from the passport, so the evidence is already assembled.

Question 13

Can I return material I over-ordered?

Accepted Answer

Unopened, undamaged catalogue stock can be returned within 15 days of delivery. Return freight is at your cost and a 5% restocking fee applies. Made-to-order and cut-to-length items — DCR modules, cable drums cut to size, custom structure — are not returnable.

Question 14

Do you help with the residential subsidy paperwork?

Accepted Answer

Yes. Invoices, module serial numbers and install photographs are collected against the order as the job progresses, then exported as one submission-ready PDF in the order your DISCOM asks for it. Installations with a complete pack on day one see disbursal in about nine days, against a median of 34 days otherwise.

Question 15

What is the difference between DCR and non-DCR modules?

Accepted Answer

DCR modules are made with domestically manufactured cells and are mandatory for government-subsidised and ALMM-linked projects. Non-DCR modules are cheaper but not eligible for those programmes. If your project claims residential subsidy or sits under a government scheme, you need DCR. For open C&I and most utility work, non-DCR is usually the better economics.

Question 16

Do you handle net-metering applications?

Accepted Answer

We prepare the document set and the single-line diagram, and track the application status alongside the order. Submission to the DISCOM remains with the licensed installer, as the regulations require.

Question 17

How do I list my stock?

Accepted Answer

Onboarding takes about a week: GST and trade verification, catalogue mapping, then price bands and service pin codes. After that, stock syncs by CSV, API or straight from ReDesk. You keep fulfilment. We handle the transaction, documentation and settlement.

Question 18

When do I get paid?

Accepted Answer

On the working day after dispatch confirmation, reconciled line by line. Credit risk on the buyer sits with ReCart, not with you. Commission is charged per category and is shown on your dashboard against every order.

Questions we get asked

Ordering

Payments

Delivery

Warranty

Subsidy & policy

Selling on ReCart